After scanning your feet with our 3D Sooley app, our orthopedic technician masters use cutting-edge technologies to analyze the 3D model of your feet. The insoles are then produced by us using advanced 3D printers to ensure a precise and customized fit. At Sooley, each insole is a unique creation, specially made for you.

The precision is based on a millimeter-precise 3D scan of your feet and the shoe's insole, additional information from a questionnaire, and the type of shoe. With these data, we can guarantee an ideal fit.

70% of Western People have a foot misalignment. Constant or recurring foot pain and discomfort, as well as indirect pain in the knees, hips, back, head, or jaw, can be signs of the need for insoles. If you're not sure, we can provide you with a free preliminary analysis via WhatsApp.

Sooley insoles provide individual support and pressure relief to alleviate and prevent discomfort, in contrast to standardized insoles.

In general, Sooley insoles are suitable for most types of shoes, but they are not ideal for very high heels or sandals. If you only have one pair of Sooley insoles, make sure the shoe type is similar. So, use your sneaker insole only for sneakers. Ideally, you have matching insoles for each shoe.

Insoles are only manufactured for individuals aged 18 and above. For children, it is recommended to consult an orthopedist.

In general, Sooley insoles are suitable for most types of shoes, but they are not ideal for very high heels or sandals. If you only have one pair of Sooley insoles, make sure the shoe type is similar. So, use your sneaker insole only for sneakers. Ideally, you have matching insoles for each shoe.

The covering material is hypoallergenic, breathable, resistant to wear, antibacterial, hypoallergenic, and antimicrobial.

Orthopedic experts recommend using insoles in all the shoes you frequently wear. Typically, this means you should have at least 2 - 3 pairs. Orthopedic insoles should be replaced after approximately 800 km of use or about 1 year when worn on alternating days. To ensure you don't have to replace your insoles earlier, it's advisable to order a spare pair for each.

The insoles are made of thermoplastic polyurethane (TPU) with varying degrees of hardness, which offers excellent cushioning and rebound properties. Additionally, they are bacteriostatic and breathable due to their mesh structure. The covering is antibacterial, hypoallergenic, and vegan.

The insoles are produced in our own workshop in Konstanz.

Our insoles can be manufactured in all sizes.

Yes, the bike version of our performance insoles has been specially developed for cyclists.

The durability depends on usage and care. With regular use, insoles should be replaced after approximately 18 months or 800 km of walking stress.

With a private prescription, you can potentially directly claim the costs of your insoles with your health insurance, depending on your policy. So far, our customers have not had any issues with the reimbursement process. You will receive an invoice from us that you can submit for reimbursement.

We use the iPhone Face ID sensor to create a 3D representation of your feet. The Face ID sensor projects infrared rays onto your foot and creates a millimeter-accurate 3D image. We then combine these individual 3D images to create a complete 3D model, allowing us to measure and analyze your foot accurately.

In order to make the best possible insole for you, we recommend collecting as much data as possible. A scan of a foot in both a loaded and unloaded state is essential. It would be ideal to scan both feet and remove the existing insole from your shoe for the scan, even if it is slightly fixed. This allows us to adapt the new insole perfectly to your foot and shoe.

Only iPhones from the last 7 years have the Face ID sensor installed.

The Face ID sensor is an extremely high-resolution and millimeter-precise 3D sensor based on structured light. It projects infrared rays onto your foot and creates an accurate 3D image.

So far, only this sensor is accurate enough to manufacture high-precision orthopedic products based on its data.

We are aware that not everyone has an iPhone, but in most cases there is at least one iPhone nearby. For this reason, we have designed our app so that it does not store any data on the device and this is not needed for purchasing processes or contact. This allows you to easily borrow an iPhone for a short time, install our app, perform the required scan and then remove the app again. This approach offers a flexible and secure solution for anyone who does not own an iPhone of their own.

After ordering and payment on the website, a foot scan is performed using our iPhone app. Once our orthopedic shoemaker analyzes your foot shape, we create the ideal insole for you. The produced insoles are then conveniently shipped directly to you.

The scan data is automatically uploaded to Sooley's servers during the scanning process in the app. Our orthopedic shoemaker then creates your perfectly fitting insole based on this data.

Yes, you can have your order delivered to a Packstation. Please provide both your postal code and the Packstation number.

Yes, you can also conveniently order our insoles from abroad. Please note that there may be shipping fees and customs duties to consider.

Shipping within the EU is currently free of charge.