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Gratis Versand


20% Rabatt ab 2 Paar mit dem Code 20FOR2


90 Tage Probelaufen

Refund policy

A. Cancellation Policy


Consumers are entitled to a right of withdrawal according to the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession:

Right of Withdrawal

You have the right to withdraw from this contract within 2 months without giving any reason.

The withdrawal period is 2 months from the day on which you or a third party nominated by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (ShoeFitter GmbH, Turmstraße 8, 78467 Konstanz, Germany, Tel: +49176 633 201 74, Email: by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

In the event of a withdrawal, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs arising from choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive the notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this repayment. We may withhold repayment until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who are not members of a Member State of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.


ShoeFitter GmbH
Turmstraße 8
78467 Konstanz


I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on () ____________ / received on () __________________



Signature (only if this form is notified on paper)



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